Shipping & Returns

Our Shipping Policy

  • Prices and shipping costs do not include the amounts of any applicable sales, use, transfer, excise or other taxes, tariffs or custom duties. The buyer is responsible for any such taxes, tariffs or custom duties levied upon the sale, transfer, import or use of products sold by us
  • Shipping costs are based on the UPS shipping schedules. All pricing is USD.
  • Allow ten business days to ship all special order runners and studs
  • Allow three days manufacturing time for all competition runners

   
Shipping Surcharges

An additional shipping fee may apply for backordered, preordered, heavy or oversized items.  Additional shipping fees may also be applied to items that require special delivery or handling.

Shipping Carriers

Please note: When using UPS shipping we cannot request or guarantee delivery by a specific time. Generally UPS will deliver your package by 8:00 p.m. on the estimated date of delivery. Due to the fact that UPS does not deliver to PO Boxes or APO/FPO addresses, we will be unable to ship to these addresses.

Shipping dates are approximate only, and IEM is not responsible for delays or nonperformance caused by our carrier(s) or force majeure. 

Risk of Loss
All items purchased from woodystraction.com are made pursuant to a shipment contract with our carriers. This means that the risk of loss and title for such items pass to you upon our delivery of your order to the carrier.

  

Our Return Policy


We want you to be 100% satisfied with your purchase. If not, please submit a Return Authorization Form so we can get the return/exchange process started.

A Return Authorization Number is required for all product returns and exchanges.

Once the form is submitted, our support team will respond to you and your request within 48 hours. Upon approval, you will be issued a Return Authorization Number, which must be clearly marked on the outside of the returning package. This number is valid for 30 days and will be voided after that time. Ship ONLY the merchandise that was described in the Return Authorization Form, along with its proof of purchase. Merchandise must arrive prepaid—shipping expenses are the customer's responsibility. Woody's is not liable for lost inbound packages.

There is a 15% restocking fee on returned products, with the exception of warrantied products. For warranties, click here.

Ship product return/exchange to:
IEM (Woody's)
ATTN: Returns/Exchanges
6054 North Meridian Road
Hope, MI 48628

  
 

Clothing and Accessories Returns

Should a product return become necessary for any reason submit a Return Authorization Request Form to Customer Service.  Refunds will be issued in the original form of payment for price paid or a merchandise exchange when returned within 30 days of the purchase date. Merchandise returned more than 30 days after the purchase date will not be eligible for a return.  We will exchange or issue a refund on unopened, unworn, unused, and unwashed products within 30 days of the date of purchase. Please follow these specific instructions and send the product back (unopened, unworn, unused, unwashed) within 30 days for an exchange.

Limited Warranty Clothing and Accessories 
International Engineering & Manufacturing, Inc. warrants our products to be free of defects in materials, contents and workmanship at the time of purchase. The clothing warranty covers defect of workmanship and materials, but DOES NOT cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use. If you suspect a defect in workmanship or materials of an IEM clothing product, you may send the garment to Woody's for a warranty evaluation at any time within the first 30 days of ownership. If garment should fail due to material or manufacturer defect, within warranty coverage, IEM will repair or replace at our option.

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Trail Product Returns

Should a return become necessary, please fill out the Warranty Claim Form. IEM technicians shall be the sole judge of the existence of any defect in the trail product returned. We will not pay any claims for charges incurred in the removal; disassembly or reinstallation of trail products. Refunds will be issued in the original form of payment for price paid or a merchandise exchange.

Limited Warranty Trail Product
International Engineering & Manufacturing, Inc. warrants each product manufactured by it to be free from defects in material and workmanship under use for the purpose for which it is intended. The Company shall not be liable for damage or delays caused by defective materials or workmanship; is limited to the repair or replacement at its factory of defective article or part thereof, which may be returned to the factory, transportation charges, prepaid within one (1) year after delivery to the original purchaser. Proof of purchase is also required. The Company shall be the sole judge of the existence of any defect in the article so returned. No claims for charges incurred in the removal, disassembly or reinstallation of such article shall be allowed. Product manufactured for consumer use on snowmobiles is designed for snow or ice only, use on any other surface voids warranty.

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Competition Product Returns

Refunds will be issued on a case by case basis. For further clarification please submit a Return Authorization Request Form.   There is no warranty on competition products.

Special Notice
Any shipping costs as a result of changes in the order or cancellation after the order has shipped will be charged to the customer. Warranty exchanges will be shipped to the customer at IEM's cost.

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